A defect exists in the WhatsUp Gold software that prevents the web interface from properly reading previously-stored preferences for this workspace report when the software is upgraded from a previous version. To workaround the defect, you can clear the workspace report's preferences from the WhatsUp Gold database. After clearing the stored preferences, please re-configure the preferences for the Top Applications workspace report.
Execute the following SQL statement against the WhatsUp database. If you are not familiar with running SQL statements, see the Knowledge Base article referenced at the bottom of this article.
DELETE FROM [dbo].[WebStickyProperty] WHERE [sContext] = N'NetflowStickyProperties' AND [sName] = N'General:11105:sReportUrl'
After running the SQL statement, you must restart the Ipswitch Web Server process to clear the cached preferences. If you are using IIS as your web server, you must restart the World Wide Web Publishing service.
WhatsUp Gold Knowledge Base:
